Terms of use

By submitting your enquiry, you agree to comply with the following terms and conditions:

The information provided constitutes general information only and is not advice.
susu does not warrant the accuracy, adequacy correctness, timeliness or completeness of the material contained on our website, to the extent we are able to at law, we exclude all statutory or implied representations, conditions, warranties and terms relating to the use of this website. susu does not exclude any statutory or implied representations, conditions, warranties, terms or guarantees to the extent we are prohibited by law from doing so (including under the Australian Consumer Law).
The content of the website, including without limitation all information, text, materials, graphics, software, tools, results derived from the use of software and tools, names, logos and trade marks are the property of susu and protected by copyright, trade mark or other intellectual property laws.
You may view the website using your web browser solely for your own use, information, research or study, in accordance with clause 12 below, but only if you keep all of the contents of the information intact and in the same form as provided to you by susu (including without limitation all copyright, trade mark and other proprietary notices and all advertisements).
You must not modify, copy, reproduce, republish, post, transmit or distribute any data in any way or to any party unless expressly provided for under these terms or with the express consent of susu.
Where the information is delivered to you in a form that is technically able to be modified, delivery of the information in that form does not constitute permission to modify the information.
You must not use the information in any manner or for any purpose which:

is illegal or prohibited by any laws that apply to you;
violates our rights in any way; or
is prohibited by these terms of use.

The website is provided to you for informational purposes only and susu accepts no responsibility for any loss suffered by you in using or not using the information contained in it or for any loss suffered as a result of your reliance on the accuracy, currency or availability of information contained in the website, except where liability cannot be excluded by legislation.
To the extent permitted by law, susu does not accept liability for the acts or omissions of those who provide information used in compiling the website.
You indemnify susu for any loss, claim or damage arising from your misuse of information obtained from this website and any breach of these terms.
You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not warrant that your access to our websites or systems will be uninterrupted, that they will operate error free, or that they are free of computer viruses or other harmful data, code or other material.
You agree that you will only use the information we supply you for your own internal business use only. You agree that you will not re-sell, re-package or otherwise re-use our information in any other way, including for sales and marketing purposes or for de-compiling and/or to build your own databases.
To the maximum extent permitted by law, where susu is liable to you for any loss, damage, liability or expense arising under or in connection with these Terms of use and/or your use of or inability to use the website and any of the features (on any basis), susu's liability is limited to the sum of any payment made for the service. This limitation does not apply to:

your rights and remedies in respect of Competition and Consumer Act 2010 (Cth) (Non-excludable Terms);
the extent the loss or damage incurred by you is caused or contributed by susu's gross negligence, fraud or wilful misconduct in connection with website.

SUSU Privacy Policy

Last Updated: 30th May 2024

We respect your privacy

NARKOV Pty Ltd, and its subsidiaries and affiliated companies, (collectively, “we”, “us”, the “Company”, or “SUSU”) respect your right to privacy and is committed to safeguarding the privacy of our customers and website visitors (“user”, “you”, “your”, or “yours”). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

This Privacy Policy explains:

What personal information we collect
How we collect your personal information
How we use your personal information
How we may disclose your personal information
How we protect your personal information
Your choices regarding your personal information
Applicants
Hosting and international data transfers
Region-specific information
Changes to this Privacy Policy

This Privacy Policy applies to personal information that we collect when you use our Services, for example, searching and tracking entities, or accessing and using the website https://www.SUSU.au (as they may be modified, relocated and/or redirected from time to time) (the “Site”). This Privacy Policy does not apply to the personal information of our employees and staff.

Capitalised terms not defined in this Privacy Policy are defined in the applicable Terms and Conditions for your country.

Third party sites

Our Site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SUSU is not responsible for the privacy practices of other such websites. We encourage our users, when they leave our Site, to read the privacy statements of each and every website that collects personal identifiable information.

1. What personal information we collect

SUSU will, from time to time, receive and store personal information you submit to our Site, provide to us directly, or give to us in other forms.

Identifiers: You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
Account information: We may collect additional information you submit, including but not limited to, when you set up an account, interact with our online dashboard, when you provide information about your personal or business affairs, or change your content or email preference.
Communications: You might call us, send us emails, provide feedback, submit reviews, respond to surveys, or communicate with our customer support. During our communications with you, we may collect the content of these communications as well as metadata about the communications, for example: date and time of the call and phone numbers.
Internet or other electronic network activity information: We may collect information about how you use our Site, for example: interactions with our Site including browsing history and search history.
Commercial information:
- We may collect records of products or services purchased, purchasing or consuming histories or tendencies.
Demographic data: You may provide us with demographic data about you, including through surveys, for example, your age and location.
Inferences: We may draw inferences from you from other personal information we collect.

More about payment card information:

Although you can submit credit card or other payment card information to pay for services through our Site, we do not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, through an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. The processor then communicates to us whether your payment has cleared, but does not provide payment card information to us.

Information We Collect Through Technology On The Site:

When you come to our Site, we may collect certain information such as browser type, operating system, website visited immediately before coming to our Site, etc. This information is used in an aggregated manner to analyse how people use our Site, such that we can improve our service.

Do We Use Cookies?

We may from time to time use cookies on our Site. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Site. Our Site may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience.

Web Beacons

We include small graphic images or other web programming code, called web beacons (also known as "pixel tags", “web bugs” or "clear GIFs"), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the full stop at the end of this sentence.

2. How we collect your personal information

You: SUSU collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you provide us information directly or in forms, when you access our Site and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Other users: Other users may provide information about you, for example, in the form of feedback or reviews.
Automated technologies: Our Site collects some automated information about users. For example, if you have an account, we obtain information about how frequently you log into your account.
Recording Technologies: We may also collect personal information about you through voicemail and call recording technologies, with consent to the extent required by law, for example when you contact customer support or provide feedback.
Service providers: We might receive personal information about you from our service providers, for example, analytics providers.
Social media companies: For example, if you follow us on social media, we may learn some details about you that you have provided to the social media platform.
Government: We may at times receive personal information from law enforcement officials, public health officials, and other government authorities.
Affiliated brands: We also may receive personal information from other entities within the SUSU family of companies.
Public internet sources: SUSU might collect personal information about you from public internet sources such as public databases.
Other Sources: We may receive your personal information from other sources.

3. How we use your personal information

All Users:

SUSU may use personal information collected from you to provide you with information about our products or services which we think that you might be interested in. We may also make you aware of new and additional products, services and opportunities available to you. SUSU will use personal information only for the purposes set out in this policy. This may include to:

provide you with products and services during the usual course of our business activities;
administer our business activities;
perform obligations in the course of, or in connection with, our provision of any products and/or services requested by you;
process, handle, and maintain records of any orders, payments, or transactions (including credit transactions) made by you;
responding to any requests, queries, suggestions, feedback, or comment you may have;
manage, research, and develop our products and services;
ensure product and services are presented in the most effective manner for your and for your computer or other device from which you access products and/or services;
provide you with information about our products and services;
communicate with you by a variety of measures including, but not limited to, by telephone, email, sms, or mail;
facilitate the technical functioning of our services, including without limitation, to troubleshoot and resolve issues, and prevent fraud and abuse;
exercise our rights under applicable law and to support any claim, defence, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel;
protect the rights, property, or safety of SUSU, you, or others; and
investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our Site.

4. How we may disclose your personal information

SUSU generally maintains the confidentiality of your personal information. However, SUSU may have a legitimate business need to disclose your personal information for one of the purposes listed in Section 3, above, to one or more of the categories of external recipients listed below.

Vendors: We may also disclose your personal information service providers and contractors for the purposes above to assist us in providing the Services and in meeting our business needs and legal obligations. We only discloses your personal information to service providers and contractors subject to written contracts as required by applicable law. Service providers and contractors include law firms, auditors, IT service providers, marketers, and any other entity providing services to SUSU.
Affiliated companies: We may disclose personal information we hold within the SUSU family of companies.
Required Disclosures: We may be required to disclose personal information in a court proceeding, in response to a court order, warrant, subpoena, civil discovery request, other legal process, or as otherwise required by law.
Legal Compliance and Protections: We may disclose personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of SUSU, our users, or others.
Corporate Transactions: We may disclose your personal information in connection with a corporate merger, consolidation, bankruptcy, the sale of all, or substantially all, of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

5. How we protect your personal information

SUSU is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Where we engage data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with applicable law and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
The Company takes reasonable steps to protect your personal information from misuse, interference, loss and from unauthorised access, alteration and disclosure. However, the transmission and exchange of information is carried out at your own risk. Data protection measures are never completely secure and, despite the measures the Company has put in place, the Company cannot guarantee the security of your personal information that you transmit to us, or receive from us.

6. Your choices regarding your personal information

You may request details of personal information that we hold about you in accordance with applicable law. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in applicable law.

7. Applicants

We collect applicants’ personal information when you apply to work with us and throughout the hiring process. This may include your name, contact information, education, work experience, skills, and certifications. We may also collect information from recruiters, referrals, and references. In addition, we may conduct background screening in accordance with applicable law.

By submitting or otherwise providing the Company with personal information about you for the Company to consider with respect to an opportunity, a current or future job vacancy, or potential employment with the Company will be collected, held, used and disclosed as set out in this Privacy Policy. Any of the personal information that is held by the Company as your employer will be dealt with as an employment record as permitted by law and will be dealt with under a separate privacy notice.
You are not obligated to provide the Company with personal information but, if you do not provide the information requested, the Company may not be able to consider you for the position for which you are applying.

We use your personal information for purposes including the following:

Assess your skills, qualifications, and interests against our employment opportunities or vacancies;
Consider your suitability for a role with the Company;
Verify your information and carry out reference checks and/or conduct background checks (where applicable);
Communicate with you about the recruitment process and/or your application(s); and
Carry out our obligations arising from any contracts between you and us.

We may disclose your personal information as described in Section 4 above, except that we do not disclose applicant information to Site users or to the public.

8. Hosting and International Data Transfers

Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries that may include, but are not limited to Australia, the United States and the Philippines.
The hosting facilities for our Site are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission or UK Information Commissioner’s Office (the ICO) which you can obtain from the European Commission website or the ICO website; the use of binding corporate rules, a copy of which you can obtain from SUSU Data Protection Officer.
Our Suppliers and Contractors are situated in Australia and the United States. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission or UK Information Commissioner’s Office (the ICO) which you can obtain from the European Commission website or ICO website; the use of binding corporate rules, a copy of which you can obtain from SUSU Data Protection Officer
You acknowledge that personal information that you submit for publication through our Site or services may be available, via the internet, around the world.

9. Region-Specific Information

Australia

Data rights

This section is applicable to individuals located in Australia only: You acknowledge that, by agreeing to the disclosure of your personal information to entities that may be located outside of Australia, the Company will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your personal information and the Company will not be liable to you for any breach of the Privacy Act by these overseas recipients. On this basis, you consent to such disclosure.

With reference to the processing of your personal information, if you reside in Australia, you shall have all rights provided under the Privacy Act, which may include the right to be informed of the existence of such data, its content, and its source; the right to verify its accuracy; and/or the right to request the integration, updating, rectification, or cancellation of such data.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected].

We take complaints very seriously and will respond shortly after receiving written notice of your complaint. The Company will generally provide you with a written response based on the findings of its investigation within 30 days of receipt of your original complaint. If this is not possible, we will arrange for a Company representative to contact and advise you about the progress that the Company has made and the estimated completion date for the investigation process.

If you are not satisfied with the Company’s determination, you can contact us to discuss your concerns or you may contact the Australian Privacy Commissioner at: www.oaic.gov.au and you may also have the right to complain to the Information Commissioner’s Office in the UK or the applicable supervisory authority in an EU Member State.

10. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Site or notice board. Please check back from time to time to review our Privacy Policy.

For More Information

You may contact us in writing [email protected] for further information about this Privacy Policy.